USER DATA DELETION POLICY

Detailing Essentials
(Owned by Manmachine Works Pvt Ltd)

At Detailing Essentials, we respect your right to privacy and your control over your personal data. This page explains how users can request deletion of their personal information collected and stored by us.

1. WHAT DATA CAN BE DELETED

Upon request, we may delete the following personal data associated with your account:

Name
Email address
Phone number
Shipping and billing addresses
Account profile information
Order history (where legally permissible)
Marketing and communication preferences

⚠️ Note: Certain transactional or legal records may be retained if required by applicable laws (such as tax, accounting, or regulatory compliance).

2. HOW TO REQUEST DATA DELETION

To request deletion of your personal data, please follow one of the methods below:

📧 Email Request

Send an email to:
customer.support@manmachineworks.com

Please include:

Subject line: “User Data Deletion Request”
Registered email address or phone number
Reason for the request (optional but helpful)

📞 Phone Request

You may also contact our support team at:
+91-82-52-300-400
🕙 Timings: 10:00 AM – 6:30 PM (IST)

3. VERIFICATION PROCESS

For security reasons, we may verify your identity before processing the deletion request. This may include confirmation via registered email or phone number.

4. PROCESSING TIME

Once verified, your request will be processed within 7–14 business days.
You will receive a confirmation email once the deletion process is completed.

5. IMPACT OF DATA DELETION

Please note that:

Deleting your data may result in account deactivation
You may lose access to order history, invoices, wallet balance, and loyalty benefits
Future purchases may require re-registration

6. THIRD-PARTY SERVICES

Some data may be shared with third-party service providers (payment gateways, courier partners) strictly for order processing. We will request deletion where applicable, subject to their policies and legal obligations.