What Does Shipping Include?

• Orders are dispatched through reputed courier and logistics partners such as Delhivery, DTDC, Express and other leading delivery providers.
• Orders are generally processed and dispatched within 24–48 hours, subject to product availability.
• Standard delivery generally takes 4–7 working days after dispatch for most locations in India.
• Delivery to select North-East regions may take up to 15 working days.
• During sales, festive seasons, promotional campaigns or other high-demand periods, processing and delivery times may be longer.
• Detailing Essentials currently ships only within India.

Browse products available for delivery across India at Detailing Essentials .

Shipping Confirmation

After your order has been shipped, you will normally receive an email notification within 24–48 hours containing available shipment information.

The shipping confirmation may include:

• Shipping or courier partner
• Delivery address and contact details
• Number of boxes or packages
• Tracking ID or AWB number
• Shipment tracking link

If an ordered item is unexpectedly out of stock or not fit for shipment, we will notify you and cancel the affected item where required.

You will not be charged for an item cancelled by us because it cannot be supplied.

Important Delivery Notice

Please carefully inspect the package at the time of delivery whenever possible.

Contact us immediately if you receive:

• Fewer boxes than mentioned in the shipment details
• A visibly tampered package
• A damaged parcel
• Missing products or items

What Should You Do If Your Package Is Damaged or Incomplete?

1. Clearly mention the issue on the Proof of Delivery (POD), where applicable.
2. Take clear photos of the package, including any visible damage or tampering.
3. Contact Detailing Essentials customer support as soon as possible.

Phone: +91-82-52-300-400
Support Hours: 10:00 AM – 6:30 PM IST
Email: customer.support@manmachineworks.com

How Can I Track My Shipment?

Once your order has been shipped, a tracking number or tracking ID will be shared with you through email.

You may track your shipment by:

• Visiting the courier partner's tracking website using the details provided in your shipping confirmation email.
• Logging in to your customer account on Detailing Essentials and using the available Track Your Order option.
• Entering your tracking number in the available tracking or Track Status panel.

Tracking information may take some time to update after the courier partner receives the shipment.

Partial Orders & Split Shipments

In some situations, only part of an order may be immediately available. For example, you may order two units while only one unit is currently in stock.

In this situation:

• We will contact you before dispatch to explain the availability status.
• With your consent, available items may be shipped immediately.
• Remaining products may be dispatched separately once they are back in stock.
• No additional shipping charges will be applied for the second shipment.

You may also choose to:

• Cancel unavailable items, or
• Replace unavailable items with another suitable product.

If you choose to cancel unavailable items, the applicable refund will be processed within 7 business days to the original payment method.

Free Shipping

Free shipping is available on orders above ₹500 only.

Eligible orders placed through detailingessentials.in will receive the applicable free-shipping benefit according to the order value and shipping conditions.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders between ₹999 and ₹12,000, subject to courier serviceability at the customer's delivery PIN code.

• COD availability depends on whether the courier partner supports cash collection at your delivery location.
• Enter your PIN code on the product page to check delivery and COD availability where this feature is provided.
• COD may not be available for every product, order value or location.

Shipping of Liquid Products

All liquid products are shipped through surface transport only.

This requirement applies because of applicable transportation restrictions, including restrictions associated with the Bureau of Civil Aviation Security (BCAS) and relevant state or courier-provider requirements.

Because liquid products use surface transportation, delivery may take longer than products eligible for other transportation methods.

Shipping Policy FAQs

Contact Detailing Essentials

For questions about order dispatch, delivery, tracking, COD availability, damaged packages or partial shipments, contact our customer support team.