SHIPPING POLICY

SHIPPING POLICY

Detailing Essentials
(Owned by Manmachine Works Pvt Ltd)

At Detailing Essentials, we ensure safe, timely, and reliable delivery of your orders through trusted logistics partners.

WHAT DOES SHIPPING INCLUDE?

  • All orders are dispatched via reputed courier partners such as Delhivery, DTDC, Express, and other leading logistics providers.

  • Orders are generally processed and dispatched within 24–48 hours, subject to stock availability.

  • Standard delivery timelines:

    • 4–7 working days after dispatch for most locations

    • Up to 15 working days for select North-East regions

  • During sale events, festive seasons, or high-demand periods, delivery timelines may be extended.

  • Currently, we ship only within India.

SHIPPING CONFIRMATION

Once your order is shipped, you will receive an email notification within 24–48 hours, containing the following details:

  • Shipping Partner

  • Delivery Address & Contact Details

  • Number of Boxes

  • Tracking ID

  • Tracking Link

In the rare event that an ordered item is out of stock or not fit for shipment, we will notify you and cancel the affected item(s). In such cases, you will not be charged for the cancelled items.

IMPORTANT DELIVERY NOTICE

If you receive:

  • Fewer boxes than mentioned

  • A tampered package

  • A damaged parcel

  • Missing items

Please:

  1. Mention the issue clearly on the Proof of Delivery (POD)

  2. Take clear photos of the package

  3. Contact us immediately

📞 Call: +91-82-52-300-400 (10:00 AM – 6:30 PM)
📧 Email: customer.support@manmachineworks.com

HOW CAN I TRACK MY SHIPMENT?

  • Once shipped, a tracking number will be shared via email.

  • You can track your order by:

    • Visiting the courier partner’s website mentioned in the email

    • Logging in to your account on our website and clicking “Track Your Order”

  • Enter the tracking number in the Track Status panel to view real-time updates.

For assistance, feel free to contact us during working hours.

PARTIAL ORDERS

If an item in your order is partially available (e.g., you ordered 2 items but only 1 is in stock):

  • We will contact you before dispatch to explain the situation.

  • With your consent:

    • The available items may be shipped immediately

    • The remaining items will be shipped once back in stock

  • No additional shipping charges will be applied for the second shipment.

You also have the option to:

  • Cancel the unavailable item(s), or

  • Replace them with another product

If you choose to cancel unavailable items, the refund will be processed within 7 business days to your original payment method.

FREE SHIPPING

  • Free shipping is available on orders above ₹500 only.

CASH ON DELIVERY (COD)

  • COD is available for orders between ₹999 and ₹12,000, subject to courier serviceability at your PIN code.

  • COD availability depends on whether the courier partner accepts cash payments at the delivery location.

  • Please enter your PIN code on the product page to check COD availability.

IMPORTANT NOTE ON LIQUID PRODUCTS

  • All liquid products are shipped via surface transport only.

  • This is due to restrictions imposed by the Bureau of Civil Aviation Security (BCAS) and state regulatory requirements on courier service providers.