Returns & Refunds

Eligible products purchased from Detailing Essentials may be returned subject to the following conditions:

• We accept returns on new and unused merchandise only.
• All eligible returns are subject to a 15% restocking fee.
• Products must be returned in their original condition, including original packaging, manuals, accessories and ancillary materials.
• Return or refund requests will not be accepted after 3 days from the delivery date.

Refund Conditions

• Refunds are issued only for the eligible product value.
• Shipping charges, COD charges and other applicable fees are non-refundable.
• Returned products must not be damaged, installed, used, modified or altered.

Non-Returnable Items

The following products are not eligible for return or refund:

• Liquid products
• Polishers and electrical equipment
• Products purchased during sale or discount offers
• Certain plastic products

Cash on Delivery (COD) Orders

• Eligible COD orders may qualify for return or exchange according to this policy.
• Approved refund amounts for COD orders will be credited to the Detailing Essentials Wallet and can be used toward future purchases on Detailing Essentials .

Returns for Free Shipping Orders

If a product was purchased under a free shipping offer, the following refund conditions apply:

• The final refund amount will be adjusted by deducting the actual outbound shipping charges paid by us.
• Any applicable 15% restocking fee will also be deducted.

Refund Processing Timeline

Once your returned product has been received and inspected, the eligible refund amount will normally be processed within 3–5 business days.

Processing begins only after the returned product has successfully completed our inspection and eligibility checks.

Replacement Policy

You may request a replacement at no extra cost if the product received is:

• Damaged
• Defective
• Not as described

If an eligible replacement product is unavailable, a full refund will be issued according to the applicable refund conditions.

Replacement Guidelines

• Include a copy of the original invoice inside the return package.
• Fragile products should be packed with adequate protective cushioning.
• Detailing Essentials is not responsible for damage caused during return shipping.

Order Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order, provided the product has not already been shipped.
• Orders cancelled after 24 hours may incur a 15% restocking fee, which will be deducted from the eligible refund amount.
• Once an order has been shipped, cancellation may no longer be available and the applicable return policy will apply.

Pricing Policy

• Product prices displayed on Detailing Essentials represent retail prices provided by manufacturers or distributors.
• Price discrepancies may occasionally occur because of delayed updates, regional pricing differences or other technical factors.
• Customers will be charged the price confirmed at the time the order is placed.

Refund & Returns Policy FAQs

Contact Detailing Essentials

For return, refund, replacement or cancellation assistance, please contact our customer support team and provide your order information and a clear explanation of your request.