REFUND & RETURNS POLICY

REFUND & RETURNS POLICY

Detailing Essentials
(Owned by Manmachine Works Pvt Ltd)

At Detailing Essentials, customer satisfaction is our priority. We gladly accept returns on eligible products in accordance with the policy outlined below.

RETURNS & REFUNDS

  • We accept returns on new, unused merchandise only.

  • All returns are subject to a 15% restocking fee.

  • Products must be returned in their original condition, including original packaging, manuals, accessories, and ancillary materials.

  • Returns or refund requests will not be accepted after 3 days from the delivery date.

Refund Conditions

  • Refunds are issued only for the product value.

  • Shipping charges, COD charges, and other fees are non-refundable.

  • Returned items must not be damaged, installed, or altered in any way.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Liquid products

  • Polishers & electrical equipment

  • Products purchased during sale or discount offers

  • Certain plastic products

CASH ON DELIVERY (COD) ORDERS

  • COD orders are eligible for return or exchange.

  • Refund amounts for COD orders will be credited to the Detailing Essentials Wallet, which can be used for future purchases.

FREE SHIPPING ORDERS

For products purchased under a free shipping offer:

  • The refund amount will be adjusted by deducting actual outbound shipping charges borne by us.

  • Any applicable restocking fee will also be deducted.

REFUND TIMELINE

  • The final refund amount will be processed within 3–5 business days after we receive and inspect the returned product.

REPLACEMENT POLICY

You may request a replacement at no extra cost if the item received is:

  • Damaged

  • Defective

  • Not as described

If a replacement is not available, a full refund will be issued.

Replacement Guidelines

  • Please include a copy of the original invoice inside the return package.

  • Ensure fragile items are packed with adequate cushioning.

  • We are not responsible for damage caused during return shipping.

CANCELLATION POLICY

  • Orders can be cancelled within 24 hours of placing the order, provided the item has not been shipped.

  • Orders cancelled after 24 hours may incur a 15% restocking fee, deducted from the refund amount.

PRICING POLICY

  • Product prices displayed on our website represent the retail prices provided by manufacturers or distributors.

  • In rare cases, price discrepancies may occur due to time delays in updates or regional pricing differences.

  • You will always be charged the price confirmed at the time of placing your order.

CONTACT US

For returns, replacements, cancellations, or any questions, please contact us with a clear reason for your request:

πŸ“ž Phone: +91-82-52-300-400
πŸ•™ Timing: 10:00 AM – 6:30 PM (IST)
πŸ“§ Email: customer.support@manmachineworks.com