SHIPPING POLICY
Detailing Essentials
Owned by Manmachine Works Pvt. Ltd.
We deliver orders across India through trusted courier partners such as Delhivery, DTDC, and other logistics providers.
Dispatch and Delivery
Orders are usually processed and dispatched within 24–48 hours, subject to stock availability.
Estimated delivery time after dispatch:
- 4–7 working days for most locations
- Up to 15 working days for select North-East regions
Delivery may take longer during sales, festivals, or high-demand periods.
Shipping Confirmation and Tracking
Once your order is shipped, tracking details will be shared by email, including the courier partner, tracking ID, and tracking link.
You may also track your order through the Track Your Order section on our website.
Damaged or Missing Shipments
If the package is damaged, tampered with, missing items, or contains fewer boxes than mentioned:
- Record the issue on the Proof of Delivery
- Take clear photographs of the package
- Contact us immediately
Partial Orders
If an item is unavailable, we will contact you before dispatch. Available items may be shipped first, and the remaining items will be sent later without additional shipping charges.
You may also cancel or replace unavailable products. Approved refunds will be processed within 7 business days to the original payment method.
Free Shipping
Free shipping is available on orders above ₹500.
Cash on Delivery
COD is available for orders between ₹999 and ₹12,000, subject to courier serviceability at your PIN code.
Liquid Products
Liquid products are shipped through surface transport only due to applicable aviation and courier restrictions.
Contact Us
Phone: +91-82-52-300-400
Timing: 10:00 AM–6:30 PM IST
Email: customer.support@manmachineworks.com
